| What is NetBank? |
Q | What is NetBank? | NetBank allows our customers a secure and convenient way to access their Citizens National accounts via the Internet. And it’s FREE! Some of the features available through NetBank include:
- Accessing current up-to-the-minute information about all of your accounts and view all transactions (including ATM and Debit Card transactions)
- Transferring funds between eligible accounts
- Retrieving statements for up to 90 days
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| How do I sign up for NetBank? |
Q | How do I sign up for NetBank? | We are happy to now provide our customers with the convenience and security of our new online banking product, Citizens NetBank. For a NetBank Application please Click Here. For a copy of our NetBank Agreement please Click Here.
Complete the application, sign it, and bring it into the bank, or fax it to us at 970-345-2935, or mail it to us at P.O. Box 300, Akron, CO 80720. You may also come into the bank and pick up an Application and Agreement in person. We will process your application and get your User ID and Password to you right away. You should receive your NetBank User ID by mail within 2-3 business days. Then you will receive your Password in a separate mailing. Your identity safety is very important to us. We don't want to jeopardize that by sending your User ID and Password in the same mailing. If you have any questions, feel free to call any of our friendly staff at 970-345-2226 during regular banking hours. Close |
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| Is there a fee for NetBank? |
Q | Is there a fee for NetBank? | NO! NetBank is FREE. All you have to do is complete an application that’s available at our facility. Close |
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| How secure is NetBank? |
Q | How secure is NetBank? | State-of-the-art technology is used to keep your information secure. All sensitive and personal information is encrypted and access requires passwords that only you know. In addidtion, your account numbers and Social Security number are never displayed on the NetBank system. However, if you feel your information has been jeopardized in any way, please contact any CNB staff member at 970-345-2226 during regular banking hours. Close |
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| What do I need to get started using NetBank? |
Q | What do I need to get started using NetBank? | You need the following to get started banking online:
- A personal computer
- An active account with an Internet service provider
- Intenet browser software with 128 bit security encryption
- An account with Citizens National Bank
You will also need to sign up for NetBank so that you receive a User ID and Password.Close |
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| What kind of browser do I need and how do I know if mine has the right level of security and encryption for NetBank? |
Q | What kind of browser do I need and how do I know if mine has the right level of security and encryption for NetBank? | You will need a connection to the Internet and a Web Browser that supports 128 bit SSL encryption. Use the browser test link on our homepage, right below the NetBank login, to run a check on your current browser. Microsoft Explorer and Netscape Navigator versions 4.0 (or higher) as well as the new Firefox browser, support this type of encryption. You may contact these vendors for a free browser upgrade. NetBank works with all Windows and Macintosh operating systems that support the browsers listed above. Close |
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| Why do I have to change my password to a minimum of 6 alph-numeric characters? |
Q | Why do I have to change my password to a minimum of 6 alph-numeric characters? | As a security measure for your protection, Citizens National Bank requires all NetBank users to update their passwords and make them at least a minimum of 6 alpha-numeric characters. You will be prompted every 90 days to make a password change. Close |
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| What happens if I forget my password? |
Q | What happens if I forget my password? | You are allowed 3 attempts to enter the correct password before your account will be locked. If you cannot remember your password and/or you are locked out of the system, you have a couple of options to reset your password. You may access Citizens NetBank via this link and take the option to reset your password. Click here You may also call any CNB employee at 970-345-2226 during regular banking hours, and upon proper identification, we will be happy to unlock the account and reset the password. Close |
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| What happens if I open another account after I start using NetBank? |
Q | What happens if I open another account after I start using NetBank? | All you need to do is contact any CNB staff member during regular business hours to have your new account added. Close |
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| Why does it say that my account is locked? And what do I do now? |
Q | Why does it say that my account is locked? And what do I do now? | As a security measure and for your protection, accounts will lock for several reasons such as inactivity or the incorrect password being entered three times in a row. If your account is locked, you may access Citizens NetBank via this link and take the option to reset your password. Click here Or you may call any CNB employee at 970-345-2226 during regular business hours and, upon proper identification, we will be happy to unlock the account and reset the password. Close |
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| I'm having trouble logging into my NetBank account. What do I do? |
Q | I'm having trouble logging into my NetBank account. What do I do? | There may be several reasons you are experiencing difficulty logging into your NetBank session. If you complete the ID and password fields, and click "submit" and your computer does not seem to do anything, the problem may be your browser. We have found that users with Internet Explorer version 6.0 or XP need to complete one of the following two options: - At the bottom right hand corner of your screen there should be a little red circle with a minus sign inside. Double click on this icon and a "Privacy Report" window should appear. On the "Privacy Report", highlight the site address in the text area by clicking once on it, the click "Summary". When the Privacy Policy window pops up, check the box at the bottom that states "Always allow this site to use cookies". Click "OK" and close out of the privacy report.
- If that does not seem to clear up the problem, you may want to try this solution. On the top Internet Explorer tool bar, choose "Tools" then "Internet Option." On the "Internet Options" window, click on the tab labeled "Privacy". On the Privacy window, there will be a section titles "Settings", and there will be a slider on the left hand side. Move the slider all the way down, until it says "Accept All Cookies". Click "OK" and close out the window.
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